# Support

Need help with VaultForYou? Email **support@vaultforyou.app** and we'll reply as soon as we can, usually within two business days. Please include your iPhone model and iOS version, but **never send your pattern, passcode or recovery key**: we will never ask for them.

## Common questions

### I forgot my pattern
If you created a recovery key for that vault, choose **Use recovery key** on the lock screen and enter it. Without the pattern or the recovery key, a vault can't be opened, by you or by us. We don't have a copy of your keys.

### How do I move my vault to a new iPhone?
Create a recovery key for the vault, then turn on **Encrypted iCloud backup** (Premium) and wait until it shows a recent backup. On the new iPhone, sign in to the same iCloud account, install VaultForYou, choose to restore, enter the vault's **recovery key** and pick a pattern for the new iPhone. Your pattern alone can't restore a backup, and without a backup files can't be moved.

### Are the originals deleted from Photos?
No, not unless you choose to. After importing, the app offers to delete the originals from Photos, and iOS asks you to confirm. They then go to **Recently Deleted** in Photos for 30 days; empty it to remove them completely.

### What is a decoy vault?
A second vault opened by a different pattern. Fill it with everyday photos. Inside the decoy, nothing points to your other vaults. Set it up in **Settings › Decoy vault**.

### How do I cancel or change my subscription?
Open iPhone **Settings › your name › Subscriptions › VaultForYou**. Cancel at least 24 hours before renewal to avoid the next charge. You keep access to every file you stored, even after Premium ends.

### I bought Premium but the app still shows the free plan
Open the plans screen and tap **Restore Purchases**, making sure you're signed in with the Apple ID you paid with.

### How do I request a refund?
Refunds are handled by Apple: visit [reportaproblem.apple.com](https://reportaproblem.apple.com).

### How do I turn off crash reports and usage data?
In the app, open **Settings › Privacy** and switch off **Share crash reports and usage**. See our [Privacy Policy](/privacy).

## Contact

**support@vaultforyou.app**